Chester Fitness knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This policy describes the types of personal information that we may collect about you, the purposes for which we use the information, the circumstances in which we may share the information and the steps that we take to safeguard the information to protect your privacy. By visiting Chester Fitness, you are accepting and consenting to the practices described in this Chester Fitness.
1) Controllers of Personal Information
Any personal information provided to or gathered by Chester Fitness is controlled by Chester Fitness whose registered office is at: Unit 3 Lower Court, Lower Road, Sutton, SM1 4QJ.
2) What Personal Information about members does Chester Fitness gather?
The information we gather from our members help us to continually improve your experience at Chester Fitness. This personal information may include: your name and contact information; date of birth; preferred communication methods; bank details and credit card details. We also create information that becomes part of the personal information we hold about you, such as your usage of the studio. We may also collect and create details on joint members and other family members, where applicable, including family members under the age of 16.
We also collect the following information:
Photographs for Membership Profile
In the interests of good customer service, we may take a digital photograph of each member to store against their account details. This is completely optional, and is simply used to help us identify you. By providing the digital photograph to us, you are consenting to our using it in the manner set out in this Policy.
Contacting us via Website or otherwise
When you use the www.chesterfitness.co.uk website (“Our Site”) or contact us by post, telephone, fax, email or SMS, we collect, store and use certain personal information that you disclose to us. This includes details such as your name, address, telephone, fax, email and mobile phone number as well as traffic data, location data, web logs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. If you contact us, we may keep a record of that correspondence.
We also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Photographs and Videos for advertising
From time to time, we may take photographs and videos of classes in the studio for marketing purposes on (including but not limited to) leaflets, the website, newsletters and on social media platforms. By booking and attending classes at Chester Fitness, you consent to these images being collected as per the Terms&Conditions, however members must inform Chester Fitness in writing if they wish to opt-out.
3) What do we do with personal information collected from you?
We use personal information to provide the services you request from Chester Fitness such as to facilitate: staff administration, administration of your membership of the studio, facilitate bookings of classes and appointments with our own or third party service providers and other transactions. We may also use the information to: advertise products and services, to process payments and maintain accounts and records, to prevent crime and aid in the prosecution of offenders, and to administer and maintain membership records. In addition, we use this information to improve our platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
We also use your details to send you newsletters and promotions, and to conduct online surveys. We will also use the information in the course of collecting your membership fees and any other payments that may be due to us from you. If you apply for employment at Chester Fitness, we use the personal information you supply to process your job application.
4) Does Chester Fitness share the Information it receives?
Information about our members is an important part of our business and we do not sell it to others.
5) How Secure is Information about me?
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
6) What about Links to other websites?
Our site may include links to other websites. We do not provide any personally identifiable customer information to these advertisers or third-party websites.
7) What Choices do I have?
8) Are Children allowed to use Chester Fitness?
If you are under 16, you may use Chester Fitness only with the involvement of a parent or guardian.
9) Notices and Revisions
If you have any concern about privacy at Chester Fitness, please e-mail us a thorough description and we will try to resolve the issue for you.